Order Process

Because Jay-Be offers over 100 combinations of colors and models we do not stock the sofas in Canada. The order process works the following way:

Once you are ready to purchase please place your order on the website and pay only a 25% deposit for your sofa. The deposit is NON-REFUNDABLE because the sofa will be made specifically for you at the UK factory. You are welcome to come to our showroom to see the sofas and color swatches before making a decision.

Once we receive your deposit we will place an order with the factory in UK and let you know the approx. date of arrival. Sofas typically arrive to our Toronto warehouse within 12 weeks and are immediately shipped to the customer which can take 2 days in the GTA.

When your sofa arrives to our warehouse we will contact you with a request to make the remaining payment. You are welcome to use the same payment method as your original one or another one (different credit card or Paypal account). We require receipt of full payment prior to the sofa leaving our warehouse.

If you require delayed delivery we will hold the sofa for a maximum of 1 month at our warehouse at no extra charge.

We strive to deliver the sofa to you within 3 months of the order but often it's closer to 2 months, we try to do our best. You are welcome to contact us and inquire when the sofa should arrive if you place the order now.